Shipping Policy

El Rancho Western Wear is not responsible for delays, misdeliveries, or failures in shipping services provided by third-party carriers. All estimated shipping times are for reference only and are not guarantees. By placing an order, you acknowledge that shipping delays may occur due to factors beyond our control, including but not limited to carrier disruptions, customs processing, and unforeseen weather conditions.

Customers assume full responsibility for providing accurate shipping information. We are not liable for incorrect addresses entered at checkout that result in lost or misdelivered shipments. Refunds or replacements will not be issued for orders that are delayed due to carrier issues, unless otherwise required by law.

Order Processing

• Orders are typically processed within 1-3 business days, excluding weekends and holidays.

• Once your order is processed, you will receive a confirmation email with tracking information.

• During peak seasons or promotional events, processing times may be extended.

Shipping Methods & Delivery Timeframes

We offer the following shipping options:

• Standard Shipping: We are currently determining shipping times and they may vary for each transaction.

Delivery timeframes are estimates and may be affected by carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Rates

• Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.

• Free standard shipping may be available for orders over a specified amount displayed on the site or in store specific coupons.

• Expedited and overnight shipping options are available at an additional cost.

International Shipping

• We currently do not offer international shipping.

• Customers are responsible for any applicable customs duties, taxes, and import fees.

• Delivery times vary based on destination and customs processing.

Order Tracking

• A tracking number will be provided once your order has shipped.

• Customers can track their orders using the carrier's website.

Shipping Restrictions

• We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted areas.

• Some products may have specific shipping restrictions due to size, weight, or regulations.

Lost, Stolen, or Damaged Packages

• We are not responsible for lost or stolen packages once they have been marked as delivered.

• If your order arrives damaged, please contact us within 48 hours with photos of the damage for assistance.

Changes & Cancellations

• Orders cannot be modified once they have been processed for shipment.

• If you need to cancel your order, please contact us as soon as possible. Cancellations may not be possible once processing has begun.

Contact Us

For any shipping-related inquiries, please contact our customer service team at:

706-313-1611 or 825 Chattanooga Ave. Dalton, GA 30720

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